Level Up Program Terms
Greenlight may offer a customer rewards program, “Greenlight Coins,” to Primary Accountholders and Secondary Cardholders from time to time in order to promote or encourage: (i) the use of educational resources provided by Greenlight or (ii) the use of the Greenlight Services (generally) or specific product features. The following terms and conditions form the basis of participation in the Greenlight Coins Program (“GCP” or the “Program”). Each customer’s participation in this Program will be governed by these terms and conditions, and it is the responsibility of each Greenlight customer to read and understand all of them.
Only a Primary Accountholder may enroll in the GCP, however, any Secondary Cardholder associated with a given Primary Accountholder’s account may earn Greenlight Coins and may redeem Greenlight Coins.
The amount and terms for offering the Greenlight Coins shall be determined in Greenlight’s sole discretion. The terms and conditions required to redeem Greenlight Coins associated with the Program will be made available on the Website or in the Application, and such terms and conditions may be amended by Greenlight from time to time in its sole discretion. Any such amendments will be effective when published by Greenlight on the Website or in the Application. Greenlight Coins associated with the Program are non-transferable and non-assignable.
Any customers without Eligible Activity (as defined below) during any twelve (12) consecutive month period may be removed from the Greenlight Coins Program, and any (or all) of their accumulated Greenlight Coins are subject to forfeiture. For purposes of the Program, “Eligible Activity” means that a customer takes any of the following actions as determined by Greenlight in its sole discretion: (i) use educational resources provided by Greenlight through the Application, (ii) engage in activities associated with the GCP through use of the Application, or (iii) use the Application to access and use the Greenlight Services (generally) or specific Level Up Program features.
Failure to engage in Eligible Activity for a period of 12-consecutive months may result in the forfeiture of all accumulated Greenlight Coins and, after five years of inactivity, lead to deactivation of customer’s Level Up Program account. Once the Greenlight Coins have been forfeited, the customer may not retrieve any forfeited Greenlight Coins but customer may begin to earn Greenlight Coins again thereafter. Any Greenlight Coin redeemed before the Greenlight Coins are forfeited are still valid.
Current Greenlight Coins balance, Program account activity, Greenlight Coin redemption information, and Level Up Program information may be obtained at the Website, the Application, or via Greenlight’s automated telephone number 1-888-483-2645.
You are responsible for verifying that you receive any Greenlight Coins that you believe that you have earned. Any discrepancies in your Greenlight Coins balance must be reported in writing to Greenlight within 90 days of the activity which caused the discrepancy. Greenlight is not responsible for receipt of incoming correspondence, so it is up to you to confirm that your Greenlight Coins balance is correct and any Greenlight Coins earned or redeemed have been properly credited to your Greenlight Coins account. Verbal notification of any inaccuracies in your Greenlight Coins balance or transaction history will not be accepted by Greenlight.
Greenlight Coins associated with the Program are not the property of any Primary Accountholder or Secondary Cardholder. Greenlight Coins may not be sold, attached, seized, levied upon, pledged, or transferred under any circumstances, including without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding. Greenlight Coins associated with the Program are the sole property of Greenlight. The Greenlight Coins have no cash value and Greenlight will not compensate or pay cash for any forfeited, terminated, or unused Greenlight Coins associated with the Program. Greenlight may change the redemptions available for holders of Greenlight Coins, resulting in the relative value of a Greenlight Coin changing in Greenlight’s sole discretion.
The sale or barter, or attempt of any sale or barter, of Greenlight Coins associated with the Program are prohibited. Greenlight will terminate or deduct your Greenlight Coins or other rewards under Promotional Programs if Greenlight, at its sole discretion, determines you have violated these Program terms and conditions. Greenlight Coins obtained through prohibited sale or barter transactions are VOID, invalid for redemption, and will be confiscated or canceled. Persons trying to use such Greenlight Coins will not be permitted to participate in the Program and may be prohibited from participating in any other Promotional Programs, in Greenlight’s sole discretion. All interpretations of GCP terms and conditions shall be at the sole discretion of Greenlight. Greenlight reserves the right to audit your Greenlight Coins associated with the Program, at any time and without notice, to ensure compliance with these Program Terms, terms and conditions described elsewhere throughout the Website and the Application, and with all applicable local, state, national, and international laws and regulations. In the event Greenlight reveals discrepancies or violations, Greenlight may delay the processing of your Greenlight Coins transactions or any other redemptions until the discrepancies or violations are resolved. If Greenlight determines that a customer has violated these Program Terms, then any Greenlight Coins are subject to forfeiture and customer’s Level Up Program Account is subject to closure. During an investigation, Greenlight may prohibit you from participating in Promotional Programs without notice. Terminated Greenlight Coins will be confiscated by Greenlight and must be surrendered to Greenlight upon Greenlight’s request. Termination of your use of the Program will result in a loss of all accumulated Greenlight Coins. If terminated, Greenlight may decide to terminate all of your other Promotional Program rewards or benefits and may close your Greenlight Account. If your Greenlight Account is terminated, you are not eligible to participate in any Promotional Programs. In lieu of termination, Greenlight may, at its sole discretion, deduct or remove Greenlight Coins from your account but permit you to continue participating in Promotional Programs.
Greenlight reserves the right to suspend or discontinue Greenlight Coins or the Program, for any customer who appears to be using the Program in a manner inconsistent with these Program Terms, terms and conditions described elsewhere throughout the Website and the Application, and with all applicable local, state, national, and international laws and regulations or intent of the Program, including, but not limited to, redemption of the Greenlight Coins. Greenlight also reserves the right to prohibit participation in any of the Promotional Programs for any Customer who Greenlight believes, or if there are reasonable grounds for suspecting, in its sole discretion, has: (i) acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances; (ii) breached or violated any of these Program Terms; (iii) engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the GCP, including without limitation, involving Greenlight Coin redemptions or other Promotional Programs or benefits; (iv) engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards Greenlight or any of its employees or contractors; or (v) failed to pay any amounts that you owe to Greenlight.
Such suspended or discontinued participation in the GCP will result in the loss of all accumulated Greenlight Coins and the cancellation of any redemption rights, benefits and privileges. In addition to suspension or discontinuance of participation in the GCP, Greenlight shall have the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution or civil proceedings, as it deems necessary in its sole discretion.
Greenlight reserves the right to add, modify, delete, or otherwise change any of the rules, procedures, conditions, benefits, or rewards pertaining to the Program, Greenlight Coins associated with the Program, and these Program Terms at any time at its sole discretion, without notice, even though changes may affect the value of Greenlight Coins already accumulated. Greenlight may also limit the Greenlight Coins you may be eligible to receive in connection with the Program. Such changes to the Program may include modifications as to the types of awards offered, the time or obligations required to earn a Greenlight Coin, the value of Greenlight Coins awards, any award partner affiliations, the rules for earning Greenlight Coins, the rules for redeeming Greenlight Coins, rules and procedures for the use of Greenlight Coins, and continued availability of Greenlight Coins. Any other features or special offers, if any, are determined at the sole discretion of Greenlight. Greenlight has the right to terminate the Program with seven (7) days’ notice. Greenlight Coins earned prior to any modification or termination of the Program will be honored by Greenlight so long as they are redeemed prior to expiration. The specific benefits in effect at any time will be those posted and described within the Website or Application at the time of your activity.
Unless otherwise stated, the current Greenlight Terms of Service and the Program Terms in effect at the time of your redemption or use of the Greenlight Coins for a benefit or other transaction will govern that transaction.
You shall use the GCP strictly in accordance with these Program Terms, the terms and conditions described elsewhere throughout the Website and the Application, and in a manner consistent with all applicable local, state, national, and international laws. You will not use the Program for any use other than the promotional and informational purposes for which it was intended.
Some or all parts of the GCP may not be legal in certain geographies. Consequently, the GCP and any accrued Greenlight Coins are void where prohibited by law.