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RapidSOS Service

END USER LICENSE AGREEMENT (“EULA”)

Last Updated:  October 11, 2022

This EULA or Terms of Use (“Terms”) govern the manner in which you will access the RapidSOS, Inc. (“RapidSOS”, “we,” or “us”) emergency response technology platform or otherwise receive one or more RapidSOS service (“RapidSOS Service(s)”) that may use the RapidSOS platform (“RapidSOS Platform”). These Terms are segregated by the type of use and/or user that you are and shall be deemed to be applicable to you accordingly. 

If you are a consumer that subscribes to another company’s services that offer one or more RapidSOS Services as part of those services (“Subscriber”)1, then these Terms shall be deemed to supplement and be incorporated by reference into any agreement between you and that company (your “Subscriber Agreement”)2. In the event of a conflict between these Terms and your Subscriber Agreement, these Terms will control solely as reasonably necessary to give full force and effect to the subject matter set forth herein.

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY. BY USING OR RECEIVING THE RAPIDSOS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS OF USE, INCLUDING THE RAPIDSOS EMERGENCY-RELATED PRIVACY POLICY AND, TO THE EXTENT APPLICABLE, THE ALERTS TERMS AND CONDITIONS (TOGETHER, THE “TERMS”). If you are not eligible, or do not agree to these Terms, then you do not have our permission to use the RapidSOS Service.

FOR SUBSCRIBERS RECEIVING THE RAPIDSOS SERVICE, THE FOLLOWING TERMS SHALL APPLY: 

These Terms provide that all disputes between you and RapidSOS will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court as contemplated by these Terms. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action. Please review the “Dispute Resolution and Arbitration” section below for the details regarding your agreement to arbitrate any disputes with RapidSOS.

The parties hereby agree as follows:

1. RapidSOS Service Overview

The RapidSOS Service provides an additional avenue for you to communicate with and receive certain information from Emergency Service Providers and Notification Providers regarding safety, emergency response services, public health, and other services.

  • “Emergency Service Providers” are a safety or emergency response providers, including, without limitation, 9-1-1 or equivalent fire, police, emergency medical, emergency management, campus safety officials, public health services, or a monitoring service or central station

  • “Notification Providers” are [entities] that use the RapidSOS Service to send emergency and general interest notifications and updates

2. RapidSOS Service Within the Platform

Access to the RapidSOS Service may have been made available to you as a separate feature that is part of a program, platform or device (“Platform”)3 that you obtained from a third party (“Platform Provider”)4. Your use of any part of the Platform other than the RapidSOS Service is governed by the agreement between you and the Platform Provider. You agree that RapidSOS is not responsible or liable for any part of the Platform other than the RapidSOS Service.

3. Eligibility

By agreeing to these Terms, you represent and warrant to us that: (a) you have not previously been suspended or removed from the RapidSOS Service and (b) your registration and your use of the RapidSOS Service is in compliance with all applicable laws and regulations.

4. Account Disclosure

  1. You understand and agree and hereby authorize RapidSOS to release and disclose your account information to Emergency Service Providers and Notification Providers in connection with the RapidSOS Service.

  2. As part of your account, you may have identified additional contacts or additional persons in your household (”Additional Contacts”). You understand and agree that RapidSOS or any Emergency Service Providers may, for reasons outside their control, be unable to contact or to notify any Additional Contacts in any emergency situation. Efforts to notify such Additional Contacts or any such persons shall be satisfied by communicating one time via telephone, e-mail, SMS or other means and methods utilized by RapidSOS through the telephone numbers, e-mail, SMS or other methods supplied by Subscriber, or otherwise known to or available to RapidSOS.

5. Prohibited Conduct. BY USING OR RECEIVING THE RAPIDSOS SERVICE YOU AGREE NOT TO:

5.1 use RapidSOS Service for any illegal purpose or in violation of any local, state, national, or international law;

5.2 violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;

5.3 post, upload, or distribute content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate;

5.4 interfere with security-related features of the RapidSOS Service, including by: (a) disabling or circumventing features that prevent or limit use or copying of any content; or (b) reverse engineering or otherwise attempting to discover the source code of any portion of RapidSOS Service except to the extent that the activity is expressly permitted by applicable law;

5.5 interfere with the operation of the RapidSOS Service or any other user’s use of the Platform or the RapidSOS Service, including by: (a) uploading or otherwise any disseminating virus, adware, spyware, worm, or other malicious code; (b) making any unsolicited offer or advertisement to another user of the Platform or the RapidSOS Service; (c) attempting to collect, personal information about another user or third party without appropriate authorization; or (d) interfering with or disrupting any network, equipment, or server connected to or used to provide the Platform or the RapidSOS Service, or violating any regulation, policy, or procedure of any network, equipment, or server;

5.6 perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other RapidSOS Service or Platform account without permission;

5.7 sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 10) or any right or ability to view, access, or use any Material; or

5.8 attempt to do any of the acts described in this Section 5 or assist or permit any person in engaging in any of the acts described in this Section 5.

6. Third-Party RapidSOS Services

RapidSOS may provide tools through the RapidSOS Service that enable you to export information, including your account information, to third party services. By using one of these tools, you agree that we may transfer that information to the applicable third-party service. Third party services are not under our control, and we are not responsible for any third-party service’s use of your exported information. The RapidSOS Service may also contain links to third-party websites. Linked websites are not under our control, we are not responsible for their content, and we are not responsible for any security protocols (or lack of security protocols) on such linked websites.

7. Termination of Use; Discontinuation and Modification of the RapidSOS Service

We reserve the right to modify or discontinue the RapidSOS Service at any time (including by limiting or discontinuing certain features of the RapidSOS Service) without notice to you. Third party fees (e.g., for cell phone usage) may apply when you use of all or certain features of the RapidSOS Service, which are between you and your third-party provider. We will have no liability whatsoever relating to any change to the RapidSOS Service.

8. Privacy Policy; Additional Terms

8.1 Privacy Policy. Please read the RapidSOS Emergency-Related Services Privacy Policy carefully for information relating to our collection, use, storage and disclosure of your personal information. The RapidSOS Emergency-Related Services Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

8.2 Additional Terms. Your use of the RapidSOS Service is subject to all additional terms, policies, rules, or guidelines applicable to the RapidSOS Service or certain features of the RapidSOS Service that we may post on or link to from the RapidSOS Service (the “Additional Terms”), such as end-user license agreements for any downloadable software applications, or rules applicable to a particular feature or content on the RapidSOS Service, subject to Section 10 below. All Additional Terms are incorporated by this reference into, and made a part of, these Terms. Your use of any part of a Platform other than the RapidSOS Service is governed by the agreement between you and the Platform Provider, including the Platform Provider’s privacy policy.

9. Modification of these Terms

We reserve the right, at our discretion, to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes.  Modifications are effective upon publication. Continued use of the RapidSOS Service following such modifications will be deemed your acceptance of the modified Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

10. Ownership; Proprietary Rights

The RapidSOS Service is owned and operated by RapidSOS. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the RapidSOS Service (“Materials”) provided by RapidSOS are protected by intellectual property and other laws. All Materials contained in the RapidSOS Service are the property of RapidSOS or our third-party licensors or subcontractors. Except as expressly authorized by RapidSOS, you may not make use of the Materials. RapidSOS reserves all rights to the Materials not granted expressly in these Terms. You acknowledge and agree that any feedback, comments or suggestions you may provide regarding the RapidSOS Service (“Feedback”) will be the sole and exclusive property of RapidSOS and you hereby irrevocably assign to us all of your right, title and interest in and to all Feedback. Any data that we generate from your usage of the RapidSOS Service will be owned by RapidSOS and handled subject to the terms of our Privacy Policies, as applicable.

11. Indemnity

You agree that you will be responsible for your use of the RapidSOS Service, and you agree to defend and indemnify RapidSOS, the Platform Provider and each of their officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the ”Indemnitees”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with: (a) your access to, use of, or alleged use of, the RapidSOS Service or the Platform; (b)  your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party including, but not limited to, the Platform Provider. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim.

12. Disclaimers; No Warranties

BY USING THE RAPIDSOS SERVICE, YOU AGREE THAT RAPIDSOS CANNOT CONTROL THE MANNER IN WHICH EMERGENCY SERVICES ARE RENDERED, AND THEREFORE CANNOT AND DOES NOT GUARANTEE THAT EMERGENCY SERVICE PROVIDERS WILL UTILIZE THE INFORMATION PROVIDED. NOT ALL EMERGENCY SERVICE PROVIDERS HAVE ACCESS TO THE RAPIDSOS SERVICE AND THE RAPIDSOS SERVICE MAY NOT BE UTILIZED BY EMERGENCY SERVICE PROVIDERS THAT DO HAVE ACCESS.  

USE OF THE RAPIDSOS SERVICE DOES NOT CONSTITUTE AN AGREEMENT BETWEEN YOU AND EMERGENCY SERVICE PROVIDERS, NOTIFICATION PROVIDERS, THE PLATFORM PROVIDER, OR OTHER USERS. YOU WILL NOT RELY ON THE RAPIDSOS SERVICE AS THE SOLE MEANS BY WHICH YOU WILL COMMUNICATE INFORMATION TO EMERGENCY SERVICE PROVIDERS OR NOTIFICATION PROVIDERS. RAPIDSOS IS NOT RESPONSIBLE FOR THE ACTIONS OF ANY EMERGENCY SERVICE PROVIDER, NOTIFICATION PROVIDER, THE PLATFORM PROVIDER, OR OTHER USERS OF THE RAPIDSOS SERVICE. RAPIDSOS DOES NOT GUARANTEE DELIVERY OF ANY MESSAGE OR INFORMATION AND IS NOT RESPONSIBLE FOR ANY ACTION OR OMISSION BETWEEN OR AMONG USERS OF THE SYSTEM. RAPIDSOS DOES NOT HAVE CONTROL OVER THE VOIP SERVICE, TELEPHONE SERVICE,INTERNET SERVICE PROVIDERS, OR OTHER ECC DATA SOURCE  NECESSARY FOR PROVIDING THE RAPIDSOS SERVICE AND ANY FAILURE DUE TO A THIRD-PARTY SERVICE PROVIDER IS NOT THE RESPONSIBILITY OF RAPIDSOS. RAPIDSOS IS NOT A TELEPHONE COMPANY, INTERNET PROVIDER, WIRELESS NETWORK PROVIDER, OR OTHER TELECOMMUNICATIONS SERVICE PROVIDER. YOU ARE SOLELY RESPONSIBLE FOR PROVIDING AND MAINTAINING THE COMMUNICATION SERVICES NEEDED FOR RAPIDSOS SERVICE. ADDITIONALLY, IT IS YOUR RESPONSIBILITY TO PROVIDE AND MAINTAIN A RELIABLE POWER SOURCE FOR ANY PRODUCTS THAT USE THE RAPIDSOS SERVICE.

YOU ARE RESPONSIBLE FOR MANAGING YOUR TELEPHONE SERVICE PROVIDER ACCOUNT, INTERNET SERVICE PROVIDER ACCOUNT, ACCOUNT SUBSCRIPTIONS, LOCATION TRACKING, AND OTHER OPT-IN STATUSES AS REQUIRED TO ALLOW THE RAPIDSOS SERVICES TO LOCATE AND COMMUNICATE WITH YOUR PHONE OR OTHER CONNECTED DEVICE. DEVICES THAT ARE LOCATION COMPATIBLE MAY NOT BE LOCATABLE BY THE RAPIDSOS SERVICE OR THE TELEPHONE RAPIDSOS SERVICE PROVIDER OR INTERNET SERVICE PROVIDER AT ALL TIMES. ANY LOCATION PROVIDED IS APPROXIMATE AND DOES NOT PROVIDE GUARANTEED RESULTS. ANY ADDITIONAL INFORMATION PROVIDED OTHER THAN LOCATION DATA IS NOT GUARANTEED AND RELIES ON THE ACCURACY OF INFORMATION PROVIDED TO THE RAPIDSOS SERVICE BY YOU OR A PLATFORM PROVIDER.

THE RAPIDSOS SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE RAPIDSOS SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. THE INDEMNITEES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE RAPIDSOS SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE RAPIDSOS SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE INDEMNITEES DO NOT WARRANT THAT THE RAPIDSOS SERVICE OR ANY PORTION OF THE RAPIDSOS SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE RAPIDSOS SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. 

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

13. Limitation of Liability

IN NO EVENT WILL THE INDEMNITEES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE RAPIDSOS SERVICE OR ANY MATERIALS OR CONTENT ON THE RAPIDSOS SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT RAPIDSOS OR ANY INDEMNITEE HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. SUBSCRIBER UNDERSTANDS AND AGREES THAT RAPIDSOS IS NOT OBLIGATED TO NOTIFY OR DISPATCH MEDICAL, FIRE, OR POLICE ASSISTANCE AND THAT RAPIDSOS SHALL HAVE NO LIABILITY FOR FAILING TO DO SO OR FOR MEDICAL, FIRE, OR POLICE ASSISTANCE NOT RECEIVING SUCH NOTIFICATION OR NOT ACTING ON SUCH NOTIFICATION. IF RAPIDSOS ELECTS TO NOTIFY MEDICAL, FIRE, OR POLICE ASSISTANCE, RAPIDSOS’ LIABILITY FOR DOING SO SHALL BE LIMITED AS SET FORTH HEREIN AND RAPIDSOS TAKES NO RESPONSIBILITY FOR ANY FIRST RESPONDERS’ OR EMERGENCY ASSISTANCE RESPONSE TO SUCH A SIGNAL. SUBSCRIBER AGREES THAT IT IS SUBSCRIBER’S SOLE RESPONSIBILITY TO PREPARE FOR ANY MEDICAL, FIRE, OR POLICE EMERGENCY.  

YOU AGREE THAT THE AGGREGATE LIABILITY OF THE INDEMNITEES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE RAPIDSOS SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID DIRECTLY TO RAPIDSOS FOR ACCESS TO AND USE OF THE RAPIDSOS SERVICE IN THE 12 MONTHS PRIOR TO THE CLAIM; OR (B) $100. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

14. Governing Law

These Terms are governed by the laws of the State of New York without regard to conflict of law principles. Subject to Section 16 of these Terms, if a lawsuit or court proceeding is permitted under these Terms, you and RapidSOS agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within New York County, New York for the purpose of litigating any dispute. We operate the RapidSOS Service from our offices in New York, and we make no representation that Materials included in the RapidSOS Service are appropriate or available for use in other locations. Any claim brought against RapidSOS is subject to Section 16 of these Terms and, unless prohibited by applicable law, you must bring any claim against RapidSOS within one (1) year after the claim arose. If you do not bring such claim within such time period, then you waive your right to make such claim against RapidSOS and RapidSOS has no liability to you for such claim. It is critical that you bring any claim against RapidSOS in a timely manner.

15. General

These Terms, together with the Privacy Policies and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and RapidSOS regarding your use of the RapidSOS Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. Upon termination of these Terms, any provision that by its nature or express terms should survive, will survive, including, without limitation, Sections [2, 4 through 17].

16. Dispute Resolution and Arbitration

16.1 Generally. In the interest of resolving disputes between you and RapidSOS in the most expedient and cost effective manner, you and RapidSOS agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND RAPIDSOS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. Unless prohibited by applicable law, you must bring any claim against RapidSOS within one (1) year after the claim arose. If you do not bring such claim within such time period, then you waive your right to make such claim against RapidSOS and RapidSOS has no liability to you for such claim. It is critical that you bring any claim against RapidSOS in a timely manner.

16.2 Exceptions. Despite the provisions of Section 16.1, we both agree that nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either of us to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.

16.3 Arbitrator. Any arbitration between you and RapidSOS will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting RapidSOS.

16.4 Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or if we do not have a physical address on file for you, by electronic mail (“Notice”). RapidSOS’s address for Notice is: 3 Park Ave., Floor 22, New York, NY 10016. The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). We agree to use good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so within 30 days after the Notice is received, you or RapidSOS may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or RapidSOS must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If our dispute is finally resolved through arbitration in your favor, RapidSOS will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by RapidSOS in settlement of the dispute prior to the arbitrator’s award; or (iii) $100.

16.5 Fees. If you commence arbitration in accordance with these Terms, RapidSOS will reimburse you for your payment of the filing fee (if you are successful in the arbitration proceeding), unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in New York County, New York, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse RapidSOS for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

16.6 No Class Actions. YOU AND RAPIDSOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and RapidSOS agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

16.7 Modifications. If RapidSOS makes any future change to this arbitration provision (other than a change to RapidSOS’s address for Notice), you may reject the change by sending us written notice within 30 days of the change to RapidSOS’s address for Notice, in which case your account with RapidSOS will be immediately terminated and this arbitration provision, as in effect immediately prior to the amendments you reject will survive.

16.8 Enforceability. If Section 16.6 is found to be unenforceable or if the entirety of this Section 16 is found to be unenforceable, then the entirety of this Section 16 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 14 will govern any action arising out of or related to these Terms.

18. Contact Information

The RapidSOS Service is offered by RapidSOS, Inc., located at 3 Park Ave., Floor 22, New York, NY 10016. You may contact us by sending correspondence to that address or by emailing us at support@rapidsos.com. If you are a California resident, you may have these Terms mailed to you electronically by sending a letter to the address above with your electronic mail address and a request for these Terms.

As part of the RapidSOS Services, RapidSOS provides Monitoring Services (defined below), which are subject to the following Consumer Monitoring Service Terms.  These Consumer Monitoring Service Terms are considered part of the End User License Agreement. 

CONSUMER MONITORING SERVICE TERMS

  1. These Monitoring Services Terms (“Terms”) set forth herein are affirmed by the Subscriber named in connection with that certain End User License Agreement (“EULA”) between Company5 named and Subscriber for the benefit of RapidSOS, Inc., together with its licensed affiliate (collectively, “RapidSOS”) and the RapidSOS partner providing the Monitoring Services (as defined herein) (“Central Station”), and shall be governed by the terms of the EULA; provided that, in the event of a conflict between these Terms and the terms and conditions of the EULA, these Terms shall be deemed to control as they pertain to the Monitoring Services only. Unless otherwise expressly set forth in the EULA or its attachments, the identity of the Central Station is Lydia Security Monitoring, Inc. dba Central Office Processing Services, C.O.P.S. Monitoring, United Central Control, UCC, and AlarmWATCH. Subscriber agrees to comply with these Terms. For avoidance of doubt, RapidSOS and the Central Station are intended to be and shall have the rights of third party beneficiaries of these Terms.

  2. Subject to the terms and conditions set forth hereinafter, Central Station will perform Monitoring Services for an electronic security alarm and/or video and/or voice communication system and/or telematics and/or application-based (including mobile phone applications) system and/or personal emergency response systems, or other wearable devices (each, and collectively, “System”) as an agent of RapidSOS and Company. Central Station may, in its sole and absolute discretion add, change, or discontinue Monitoring Services; provided, however, Company shall give Subscriber thirty (30) days prior notice of any discontinuance or material change of the Monitoring Services.

  3. Subscriber understands and agrees that its local municipality may require that Subscriber obtain a license or permit for the use or monitoring of the System and that Subscriber is solely responsible for determining and complying with such obligations.

  4. Monitoring Service.Central Station operates a monitoring station(s) (“Monitoring Station”) for the receipt of audio transmissions, including, without limitation, Systems; and communication with Subscriber and others including, but not limited to, police, fire, medical, ambulance, guard, patrol and response service, and other governmental, quasi-governmental, private or volunteer agencies, departments and organizations (collectively, “First Responders”), and others identified by Subscriber, such as emergency contacts (collectively, “Proper Authorities”), and the Subscriber desires to utilize Central Station for the receipt of (i) audio and/or video communication, (ii) electronic data transmissions (“Signals”), and/or (iii) video image transmissions from Systems, and for communication with Subscriber and Proper Authorities. “Monitoring Services” mean and consist solely of monitoring service personnel (“Operator”) communicating electronically with Proper Authorities or calling by telephone the telephone numbers supplied by Company, Subscriber or RapidSOS in writing for Proper Authorities (the “Call List”) within a reasonable period of time under the circumstances at the Central Station’s monitoring facility and the priority of the Signals which are identified in writing (“Listed Codes”) or video images which, in the Operator’s discretion reveal the necessity for Monitoring Services, appear on the Operator’s computer screen at the Central Station’s monitoring facility or when voice communication requesting assistance is received by an Operator from Company, Subscriber, or Subscriber’s premises. No Monitoring Service shall be rendered for voice communication which does not request assistance or for video images which do not clearly and conspicuously reveal the necessity for Monitoring Service. In the event a Signal is received at the Central Station’s monitoring facility which is not a Listed Code, Company agrees that Central Station’s sole duty and obligation is for Central Station to log the Signal (the “Unlisted Code Policy”). If the premises is located in a jurisdiction requiring a personal verified on-site response (“Verified Response”) prior to dispatching a First Responder, it is Subscriber’s sole responsibility to engage a service to provide such Verified Response. All fees, costs and expenses in connection with Verified Response shall be borne by Subscriber (unless Company chooses to bear such expenses). Notwithstanding anything contained herein to the contrary, (a) upon receipt of a Listed Code or video images and prior to communicating electronically or by telephone to First Responders or the Call List, Central Station may, in its sole and absolute discretion and without any liability, attempt to telephone the premises or attempt to contact Subscriber through telephone, electronic mail, text message or other similar means of communication at numbers or addresses provided to Central Station in writing by RapidSOS or Company, as frequently as Central Station deems appropriate to verify the necessity to report the receipt of a Listed Code or video images to First Responders or the Call List, and (b) upon the receipt of an abort code or oral or electronic advice to disregard the receipt of a Listed Code or video images from Company, Subscriber, or any of Subscriber’s personal contacts on the Call List, all of whom have Subscriber’s authority and consent to direct Central Station to disregard receipt of a listed code, Central Station may, in its sole and absolute discretion and without any liability, refrain from contacting First Responders or the Call List or advise anyone previously notified of a Listed Code or video images of receipt of an abort code or oral or electronic advice to disregard the receipt of the Listed Code or video images. Central Station’s efforts to notify First Responders or the Call List shall be satisfied by advice electronically or by telephone to any person answering the telephone at the telephone number(s) provided to Central Station in writing or by leaving a message with a telephone answering service or any mechanical, electrical, electronic or other technology permitting the recordation of voice or data communications. Subscriber acknowledges and agrees that (i) all software, hardware, firmware, codes, signals, audio and voice communications, video images, information and documentation arising out of or from, in connection with, related to, as a consequence of or resulting from the Monitoring Services (collectively, the “IP Property”) are the sole and exclusive property of Central Station or RapidSOS, as applicable, and Subscriber has no rights whatsoever in any of the IP Property, and (ii) Central Station or RapidSOS, as applicable, shall have the right in its sole and absolute discretion to destroy, delete, erase, etc. (collectively, “Destruction”) the IP Property at any time without notice to Subscriber; provided, that upon Subscriber’s written request to retain any specific IP Property being received by Central Station prior to the Destruction of the IP Property, Central Station shall use commercially reasonable efforts to store the specific IP Property as requested by Subscriber on the condition precedent that Subscriber pay all fees, costs and expenses related to your request.

  5. Consent to Intercept, Record, Disclose, and Use Contents of Communications.Subscriber, for itself, and as the authorized agent of its agents, servants, representatives, employees, contractors, officers, and directors (individually and collectively, “Subscriber Party”), hereby consents to RapidSOS and/or Central Station intercepting, recording, retrieving, reviewing, copying, disclosing and using the contents of all telephone, video, wire, oral, electronic, internet, broadband and other forms of transmission or communication to which RapidSOS and/or Central Station and Subscriber or Subscriber Party are parties.

  6. Consent to Call Subscriber and Call List.Subscriber, for itself and as the authorized agent of each Subscriber Party and each person on Subscriber’s Call List from time-to-time, consents to RapidSOS and/or Central Station calling each such person’s telephone, cell phone, or other mobile device in connection with the Monitoring Services.

  7. Transmission of Data, Video, or Voice.Subscriber, on its behalf and on behalf of Subscriber Parties acknowledges and agrees that Systems are non-supervised reporting devices. If the transmission medium for delivery of data, video images or voice or other audio communications from Subscriber or Subscriber Party to the Monitoring Station is incompatible with the System or is inoperative, circumvented, compromised or interrupted by natural or human causes including, without limitation, the cutting of the telephone line, radio transmission interference, power line surges or outages, internet or broadband problems and internet or broadband provider problems, there is no indication of this fact at the Monitoring Station. Further, Subscriber understands that (i) a video system enables RapidSOS and/or Central Station to view the premises of the Subscriber or a Subscriber Party (“Premises”) to the extent a System connected to the Monitoring Station is in use, and (ii) a two-way voice system, if in use at the Premises, enables RapidSOS and/or Central Station to “listen-in” to the Premises or via the device in use to contact Central Station. Subscriber, for itself and as authorized agent of each Subscriber Party, authorizes and consents to Central Station viewing the transmission of data, video, and voice (including “listening-in”) at the Premises and the area outside the Premises and releases Central Station, RapidSOS, and their representatives for all claims, losses, damages, costs and expenses due to Central Station viewing or receiving such data, video, or voice.

  8. Video Systems.If the System transmits video images, Subscriber shall (and shall cause relevant Subscriber Parties to) (i) provide and maintain adequate power and lighting for all cameras or other video-related equipment; (ii) inform all persons on the Premises that they may be monitored by video; (iii) not use or permit the use of video installed where any Person may have a reasonable expectation of privacy; (iv) use broadband connectivity exclusively to transmit video images from the system; (v) use the video system for security surveillance, management services, and emergency response only; (vi) not use the video system for any criminal, illegal, or otherwise unlawful activity; and (vii) obtain and keep in effect all permits or licenses required for the installation and operation of the video system. Subscriber understands and agrees (and shall inform relevant Subscriber Parties and receive their agreement) that (i) a video system enables RapidSOS and/or Central Station to record, store and review images of the interior of the Premises and the area outside of the Premises, to the extent applicable, and (ii) video with audio capability enables RapidSOS and/or Central Station to record, store and review oral communications from in and outside of the Premises. Subscriber hereby agrees, authorizes, and consents, and will cause relevant Subscriber Parties to agree, authorize, and consent, to RapidSOS and/or Central Station recording, storing, and reviewing video images and oral communications transmitted from the video system at the Premises or made part of the System. Monitoring Service in connection with the receipt of video images at Central Station’s Monitoring Station consists solely of Operator communicating electronically or calling by telephone the Proper Authorities within a reasonable period of time (and in consideration of the priority of all Signals and video images received by the Central Station’s Monitoring Station) after video images which, in the Operator’s reasonable discretion, reasonably conspicuously reveal the necessity for Monitoring Service, appear on the Operator’s computer screen at the Monitoring Station; provided, that the Operator shall not be required to view the video images more than one time as the video images appear on the Operator’s computer screen. Notwithstanding anything in these Terms to the contrary, RapidSOS’s and/or Central Station’s obligation to perform monitoring service in connection with any Listed Code received from activation of the an alarm/request for assistance or other Signal from the System is conditioned on (i) receipt of video images from the video system related to the Listed Code, and (ii) Operator’s determination, pursuant to this Section, of whether to communicate electronically or call by telephone First Responders or other Proper Authorities on the Call List.

  9. Medical Emergency Signal. Subscriber acknowledges and agrees that RapidSOS’s and/or Central Station’s sole responsibility upon receipt of a medical emergency signal transmitted from the System is to call by telephone or send an electronic, real-time, data communication to the medical assistance providers listed as Proper Authorities in the relevant Call List. Subscriber understands and agrees that Central Station, RapidSOS, and their respective representatives are hereby released from all liability due to active or passive sole, joint or several negligence of any kind or degree of Central Station, RapidSOS, or their respective representatives which Subscriber, or anyone claiming through Subscriber, in any way might or could claim against Central Station, RapidSOS, or their respective representatives based upon, arising out of or from, in connection with, resulting from, related to or as a consequence of failure or improper dispatch of medical assistance providers.

  10. Service Information Obligation of Subscriber.Subscriber shall properly and accurately complete and deliver to Company and/or RapidSOS and/or Central Station in writing all information required by Company and/or RapidSOS and/or Central Station to perform Monitoring Services under these Terms (“Information”). All Information (and all additions, modifications or changes) shall be (i) Subscriber’s sole and absolute responsibility, and (ii) in writing or electronically transmitted by Subscriber to Company and/or RapidSOS and/or Central Station. All Information shall not become available for use until transferred by Central Station to its database which shall occur not sooner than the next business day after receipt of the Information by the Central Station. No oral communication shall be binding on Central Station. Notwithstanding the foregoing, in the event Company and/or RapidSOS and/or Central Station provides or agrees to provide any of the Information, Subscriber hereby releases Company and/or RapidSOS and/or Central Station for any and all acts, errors or omissions of Company and/or RapidSOS and/or Central Station, including Company’s and/or RapidSOS’s and/or Central Station’s active or passive sole, joint or several negligence of any kind or degree arising out of or from or related to Company and/or RapidSOS and/or Central Station providing, failing to provide or agreeing to provide any Information.

  11. False Alarms.In the event the System is activated for any reason outside the need for emergency assistance (a “False Alarm”), Subscriber shall be responsible for any fines, fees, costs, expenses and penalties assessed against Subscriber, Company, Central Station, or RapidSOS by any court, governmental agency, or municipality in connection with such False Alarm.

  12. PERS Communication Limitations. The personal emergency response system (“PERS”) equipment, including without limitation any mobile device or fall monitor, is not infallible and the transmission and receipt of communications to or from such equipment may be interrupted or otherwise compromised. The Monitoring Services may rely upon the availability of cellular service and data and the availability of global positioning system (“GPS”) or other location data to operate properly, all of which are provided by a third party that is not controlled by Central Station or RapidSOS. The ability of a mobile device to accurately track a Subscriber’s location is dependent the availability of GPS, cellular network, and/or wireless internet coverage, depending on Subscriber’s location. The device will function only in areas, locations, and buildings where such service is available. If such service is unavailable or unreliable, the device may not accurately reflect a Subscriber’s location (and, in the case of multistory buildings or construction, will not accurately reflect a Subscriber’s location) or, it may not communicate at all with the Monitoring Station. In such event, Central Station may be unable to communicate a Subscriber’s location to a First Responder, and a First Responder may not be able to locate such Subscriber. Use of the 911 emergency services telephone line may enable a Subscriber to reach First Responders in this situation. Subscriber understands the information in this paragraph.

  13. Fall Detection. Subscriber understands that fall detection technology does not detect 100% of falls and may activate even when the Subscriber does not fall. In addition, the system must have sufficient battery charge and/or cellular signal strength to transmit information. A Subscriber should always push their help button when they need assistance.

  14. Email and Other Electronic Notices.In the event Subscriber elects to receive automatic email or other electronic notices of certain System events, e.g., the arming or disarming of the System, the triggering of an alarm by the System, etc., Subscriber acknowledges, understands and agrees that (i) any such notice is conditioned on (a) receipt of the data at Central Station’s Monitoring Station, (b) the proper operation of communication equipment, services, systems and networks including, without limitation, the internet, and (c) any failure, malfunction or delay in processing or transmitting the data by RapidSOS’s and/or Central Station’s equipment or software, and (ii) RapidSOS and/or Central Station is hereby released from any liability arising out of or from, resulting from or in connection with the failure, malfunction or delay of any such notice for any reason, including RapidSOS’s and/or Central Station’s or either of their respective representatives’ sole, joint or several negligence of any kind or degree.

  15. LIMITATION OF LIABILITY. SUBSCRIBER UNDERSTANDS AND AGREES: THAT NONE OF CENTRAL STATION, RAPIDSOS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, PARTNERS OR EMPLOYEES (COLLECTIVELY, “REPRESENTATIVES”) IS AN INSURER; THAT SUBSCRIBER CURRENTLY HAS AND SHALL ALWAYS MAINTAIN INSURANCE COVERING SUBSCRIBER AND SUBSCRIBER PARTIES, INCLUDING, TO THE EXTENT APPLICABLE, SUBSCRIBER PARTIES WHO MAY BE ON THE PREMISES, FOR MEDICAL, DISABILITY, LIFE, AND PROPERTY DAMAGE; THAT RECOVERY FOR ALL SUCH LOSS, DAMAGE, COST AND EXPENSE SHALL BE LIMITED TO ANY SUCH INSURANCE COVERAGE ONLY; AND THAT CENTRAL STATION, RAPIDSOS, AND REPRESENTATIVES ARE RELEASED FROM ALL LIABILITY DUE TO ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE, THE IMPROPER OPERATION OR NON- OPERATION OF THE SYSTEM, BREACH OF CONTRACT, EXPRESS OR IMPLIED, BREACH OF WARRANTY, EXPRESS OR IMPLIED, OR BY LOSS OR DAMAGE TO OR MALFUNCTION OF FACILITIES NECESSARY TO OPERATE THE SYSTEM, TRANSMIT ANY SIGNAL OR VIDEO IMAGE, OR OPERATE ANY MONITORING FACILITY. SUBSCRIBER FURTHER UNDERSTANDS AND AGREES: THAT SHOULD THERE ARISE ANY LIABILITY ON THE PART OF CENTRAL STATION, RAPIDSOS OR THEIR RESPECTIVE REPRESENTATIVES FOR ANY LOSS, DAMAGE, COST OR EXPENSE DUE TO ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE, PRODUCT OR STRICT LIABILITY, BREACH OF WARRANTY, EXPRESS OR IMPLIED, BREACH OF CONTRACT, EXPRESS OR IMPLIED, OR FOR CONTRIBUTION OR INDEMNIFICATION, SUCH LIABILITY SHALL BE LIMITED TO THE MAXIMUM SUM OF $1,000.00 COLLECTIVELY.

  16. NO WARRANTIES. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THESE TERMS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  17. Release of Insured Losses and Waiver of Subrogation.Subscriber hereby waives any rights Subscriber’s insurance company may have to be reimbursed by Central Station, RapidSOS, or their respective Representatives for money paid to Subscriber or on Subscriber’s behalf. Subscriber hereby release Central Station, RapidSOS, and their respective Representatives for all losses, damages and expenses which are insured.

  18. Contractual Limitation of Actions. All suits against Central Station, RapidSOS, or their respective Representatives must be commenced in court within one (1) year after the cause of action has accrued, without judicial extension of time, or said suit is barred. The time period in this Section is of the essence and must be strictly complied with.

  19. Suspension of Service. Should there be a termination or suspension of the contract between RapidSOS and Central Station, or upon termination or suspension of Monitoring Services for any reason under Central Station’s contract with RapidSOS, or if the System excessively sends video images or signals to Central Station’s Monitoring Station, Subscriber unconditionally and irrevocably authorizes RapidSOS and/or Central Station to, without limitation, concurrently or consecutively, do any one or more of the following: ignore all video images and signals received from the System, disconnect the System, or render the System incapable of signaling locally or communicating with the Central Station’s monitoring facility by deletion or modification of data necessary to operate the System. Subscriber agrees that RapidSOS’s and/or Central Station’s obligations hereunder are waived automatically without notice and Subscriber releases RapidSOS and Central Station for all loss, damage and expense in the event the monitoring facility, equipment, or facilities necessary to operate the System or Monitoring Station are interrupted, circumvented, compromised, destroyed, damaged, inoperable or malfunction (collectively, an “Interruption”) for any reason whatsoever including, without limitation, Subscriber’s sole, joint or several negligence, for the duration of such Interruption of Service.

  20. Applicable law.These Terms are governed by and construed according to the laws of Delaware.

  21. Type and Place of Suit.Each party unconditionally and irrevocably agrees that all claims, actions or proceedings arising out of or from, in connection with, as a result of, related to or as a consequence of these Terms or the services contemplated herein (a “Suit”) shall be limited to breach of these Terms (all other types of claims being hereby waived and Central Station, RapidSOS, and their respective representatives being hereby released) brought exclusively in the state or federal courts located in the district or county where Central Station’s Monitoring Station related to such Suit is located and the parties each unconditionally and irrevocably consents to the exclusive jurisdiction of these courts.

  22. Service of Process.The parties to these Terms each authorize and consent to service of process by U.S. mail, certified, return receipt requested, or national overnight courier service (with confirmation of receipt).

  23. WAIVER OF TRIAL BY JURY. THE PARTIES HEREBY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY SUIT BROUGHT BY A PARTY.

  24. Assignability.These Terms and the agreement contained herein are not assignable by Subscriber. These Terms and the agreement contained herein or any portion thereof is assignable by RapidSOS.


1For purposes of this EULA, “Subscriber” means the “Primary Accountholder” or “Secondary Cardholder”.

2For purposes of this EULA, “Subscriber Agreement” refers to the “Greenlight Terms of Service.”

3For purposes of this EULA, “Platform” means the “Greenlight Services”.

4For purposes of this EULA, “Platform Provider” means “Greenlight”.

5For purposes of this EULA, “Company” means “Greenlight.”

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